Voipac - The Embedded Professionals
support
Voipac development kits come with prepaid 1 month (i.MX25) or 3 months (PXA270M + PXA270 + PXA255) support packages.
All the relevant communication should be executed via e-mails preferably.
Response time is up to 48 hours, except state holidays and weekends.
Voipac Technologies working hours are:
8:00 - 17:00, Monday - Friday
Before contacting support, please read the following for the basic information about how to work with the development kit:
www.voipac.com/#Downloads
http://free-electrons.com/articles
http://free-electrons.com/training
For the brief manual about how to work with the webshop, where to register for shopping and for Newsletter receiving and more, please read the Website functionality brief description page.
Should you need to cancel the placed and prepaid order, please contact: sales@voipac.com.
Once dispatched order can not be canceled.
For reclamations and RMA number assignment, please fill in this protocol/problem description form and send it to: reclamations@voipac.com.
Board reclamations without the protocol/problem description will not be processed.
For more information, see our General Terms and Conditions.
Besides the free-of-charge support, we provide support for your new designs when it comes to the special drivers for the peripherals not
included in the Voipac development kits, design of your own base boards, prototyping, or even new products development,
please contact: support@voipac.com for more info.
By registering on the site, you will be granted access to the Voipac Ticketing System, where you can post support request tickets and receive e-mail notifications upon any change of your ticket's status.
All the relevant communication should be executed via e-mails preferably.
Response time is up to 48 hours, except state holidays and weekends.
Voipac Technologies working hours are:
8:00 - 17:00, Monday - Friday
Before contacting support, please read the following for the basic information about how to work with the development kit:
www.voipac.com/#Downloads
http://free-electrons.com/articles
http://free-electrons.com/training
For the brief manual about how to work with the webshop, where to register for shopping and for Newsletter receiving and more, please read the Website functionality brief description page.
Should you need to cancel the placed and prepaid order, please contact: sales@voipac.com.
Once dispatched order can not be canceled.
For reclamations and RMA number assignment, please fill in this protocol/problem description form and send it to: reclamations@voipac.com.
Board reclamations without the protocol/problem description will not be processed.
For more information, see our General Terms and Conditions.
Besides the free-of-charge support, we provide support for your new designs when it comes to the special drivers for the peripherals not
included in the Voipac development kits, design of your own base boards, prototyping, or even new products development,
please contact: support@voipac.com for more info.
By registering on the site, you will be granted access to the Voipac Ticketing System, where you can post support request tickets and receive e-mail notifications upon any change of your ticket's status.
Products' Life Cycle PHASE
Voipac products are divided into 4 phases:
- INTRODUCTION PHASE, approximately the first 6 months.
The last software issues are still being resolved.
Product in this stage is the most suitable for new designs.
- ACTIVE PHASE, the first 2-4 years following the product introduction.
Product software packages are stable, additional functions, OS and GUI are being released.
Product in this stage is suitable for new designs.
- MATURITY PHASE, approximately the first 5-6 years after the introduction.
Products are shipped in volumes, additional functions additions declines.
Product in this stage is no longer recommended for new designs.
- EOL PHASE, approximately 6-10 years after the introduction.
Used components availability decreases, although product may still be purchased under specific circumstances.
The Last Time Buy notification is send to all product users app. 6 months prior to product discontinuation.
Components stocking service for discontinued products and manufacturing of further production batches is available.
To find out the specific product life cycle phase, visit its product page and check the title color.
- INTRODUCTION PHASE, approximately the first 6 months.
The last software issues are still being resolved.
Product in this stage is the most suitable for new designs.
- ACTIVE PHASE, the first 2-4 years following the product introduction.
Product software packages are stable, additional functions, OS and GUI are being released.
Product in this stage is suitable for new designs.
- MATURITY PHASE, approximately the first 5-6 years after the introduction.
Products are shipped in volumes, additional functions additions declines.
Product in this stage is no longer recommended for new designs.
- EOL PHASE, approximately 6-10 years after the introduction.
Used components availability decreases, although product may still be purchased under specific circumstances.
The Last Time Buy notification is send to all product users app. 6 months prior to product discontinuation.
Components stocking service for discontinued products and manufacturing of further production batches is available.
To find out the specific product life cycle phase, visit its product page and check the title color.