Support
development support.
Besides the free-of-charge support, custom development support for the peripherals not included in Voipac development kit, design of new baseboard, prototyping, or even turn-key product development, is also available.
Before contacting support, please read the documentation available at:
Wiki Downloads GitHub
frequently asked
questions.
Voipac development kits are provided with datasheets, manuals and schematics of the modules/COMs. The reference baseboard design files, freely available in Downloads, can be used by the customers to develop their own carrier board.
Wiki and Download sections include additional documents, drivers and binaries. Source codes of different operating systems and BSPs are available at dedicated GitHub.
Besides all the information in the sources mentioned above, free-of-charge e-mail support provided at Voipac discretion is available for purchased development kits and modules.
When a particular hardware design service is required, or a specific driver development and integration is necessary, Voipac can provide prepaid Hardware and Software Development Support, implemented by the internal team of experienced engineers.
Moreover, Voipac joined the NXP Partner Program to gain early access to NXP's new solutions and documentation and to provide the latest expertise to its customers.
Besides the standard webshop configurations that are to be used for initial evaluation, each module hardware configuration, preinstalled software, e-Fuses boot device setting, and other features can be customized without any processing surcharge for Minimum Order Quantity (MOQ) of 10+ units.
For batches exceeding 100 pieces, Voipac provides free service of the customer's own boot loader preinstalling prior to the order dispatch.
Webshop configuration modules are mostly available in 0°C to +70°C Commercial temperature range. For demanding applications, COMs can be ordered also in -20°C to +70°C Extended or in -40°C to +85°C Industrial temperature range.
Recent Voipac products are based on the NXP ARM® Cortex® core processors, all included in the NXP Product Longevity Program, which guarantees a minimum availability period of 15 years for the automotive and medical segments, and 10 years for all other market segments.
Other critical components used in Voipac designs are provided by leading chip vendors to ensure conformity to at least 10 years longevity commitment. Visit products overview for the minimum availability of a specific COM or SBC.
All products are supported by standard End Of Life (EOL) Voipac notification policy, meaning The Last Time Buy (LTB) notification is sent to customers approximately 6 months prior to product discontinuation. Components stocking service, even for discontinued products, and manufacturing of further production batches may be also possible.
Please contact: support@voipac.com for any inquiries.
iso certification and ce compliance
of voipac products.
Every Voipac product has to withstand an extensive post-assembly checkup and visual inspection. Each individual COM is also preloaded with a customizable firmware and follows an in-depth peripheral inspection with zero-tolerance policy to any deviation from the full functionality.
Voipac COMs are considered components for further processing by the industry, skilled development teams or system integrators, not finished Electrical Electronic Equipment (EEE) used as stand-alone devices by the general public, thus do not need to observe the CE marking requirements and consequently do not need any identification either.
declarations of conformity.
RoHS I / II / III
Voipac certifies to the best of its knowledge, that all of its production is made in lead-free facilities using standardized manufacturing quality systems and control parameters, thereby meeting the regulatory compliance of RoHS 1 Directive (2002/95/EC), RoHS 2 Directive (2011/65/EU) and RoHS 3 Directive (2015/863/EU). Read moreREACH
REACH is a regulation of the European Union, adopted to improve the protection of human health and the environment from the risks that can be posed by chemicals. Voipac products are “articles” as defined in Article 3(3) of the REACH regulations, and do not release substances under normal use. Read moreUL 94 V-0
UL 94 certification is a normalized method of determining the flammability of plastic materials as the standard evaluates ignition, process of burning and flame spread resistance. Voipac products are complying with the most flame-resistance class V-0 of this standard, by using only UL 94 certified components. Read moreConflict Minerals
Voipac will not knowingly procure material supplies and components which contain minerals that directly or indirectly finance or benefit non-governmental military groups in the Democratic Republic of Congo (DRC) or adjoining countries. Voipac declares and commits to refuse usage of metals also from other conflict regions. Read moreWEEE
To minimize the amount of non-recycled electrical and electronic equipment waste and its impact on the environment, Voipac also conforms with the Waste Electrical and Electronic Equipment Directive 2018/852/EC, and designs its products and packaging with consideration to future dismantling and recycling. Read moreWaste Recycling
Voipac has been participating in responsible selective collection, recovery and recycling of its production activities waste. Over the years, the collective effort of manufacturers has helped to minimize the waste impact on the environment by saving an equivalent of thousands of tons of carbon dioxide. Read morewarranty repair request.
For warranty claim and Return Material Authorization number (RMA#) assignment, please fill in this Warranty / Repair Request Form, send it to warranty.claim@voipac.com and follow the instructions.
Requests without the RMA number assigned and Warranty / Repair Request Form filled in will not be processed.
The transportation costs for product shipment back to Voipac workshop are at the customer’s expense, unless agreed otherwise.
For more information, see our General Terms and Conditions.
products’
life cycle phases.
Our products are designed to last.
To determine a specific product long-term availability and suitability for your project, please follow the information below.
1. Introduction phase
- Approximately the first 6-12 months.
- The last software issues are still being resolved.
- Product in this stage is the most suitable for new designs.
2. Active phase
- The first 1-5 years following the product introduction.
- Product software packages are stable, additional functions, OS and GUI are being released.
- Product in this stage is suitable for new designs.
3. Maturity phase
- Approximately the first 6-10 years after the introduction.
- Products are shipped in volumes, additional functions additions declines.
- Product in this stage is no longer recommended for new designs.
4. End Of Life phase
- Approximately 11-15 years after the introduction.
- Used components availability decreases.
- The Last Time Buy notification is send to all product users app. 6 months prior to product discontinuation.*
* Components stocking service for discontinued products and manufacturing of further production batches is sometimes possible, please contact sales.
